Help Center

When will my order be processed?

All orders are handled and shipped out from our warehouses across the globe. Please allow extra time for your order to be processed during holidays and sale seasons.We process orders between Monday and Saturday. Orders will be processed and shipped within 3 business days from the order date.

How long will it take to receive my order?

Once you place your order, please allow 3 business days to process and ship your order. After the order is shipped, it will take 10-18 business days for delivery depending upon your location.

Will I be charged with customs and taxes?

The prices displayed on our site are Tax Included, which means you have paid the taxes once you receive your order.

You can select your preferred payment method at checkout.

• We accept secure payments via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fee may apply if your currency is other than US dollars.

How do I cancel an order ?

If unfortunately, you have to cancel an order, please do so before we ship the order. Simply email us at support@chemicleans.com with your order number mentioned in the subject line. However, once the order has been shipped, we cannot cancel it. There are no cancellation charges.

Refund Policy

Products are eligible for a refund or a replacement only if they are received in a damaged, defective or not in working condition, refund can also be filed in case the product delivered does not match the description. The same needs to be conveyed to our team within 7 days of receiving the package. We ensure that a refund or a brand new replacement is shipped to you at no additional cost.

-Please be careful while selecting the variant. No refund/replacement requests will be entertained for issues where an incorrect variant is selected.

-Refund/replacement request can only be submitted within 7 days of delivery.

-All refunds will be made to the same payment method used to pay for the order. All refunds would be credited within 7-10 working days.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for goods - we will ship your package within 3 business days. Our support team is always happy to guide you at any step, please feel to reach out at support@chemicleans.com